Group Service

Classic Inca Trail to Machupicchu 4 days / 3 nights - Group Service

Peru’s best-known hike visited by thousands of tourists every year. The classical 43-km trek leading to the Sacred Inca City of Machupicchu combines the visit of mysterious archaeological sites, amazing mountain scenery and lush cloud forest rich in Andean flora and fauna. Machupicchu is reached at sunrise on the fourth day.

Itinerary

Day 1 Cusco to Wayllabamba

Between 04.00-04.30am our private transport and staff will pick you up from your hotel. We drive to Piskacuchu (2700m/8856ft), a community located on the 82nd kilometer of the Cusco –Machupicchu railroad, which is the starting point of the Inca Trail. We begin our hike by crossing the bridge over the Urubamba River and walking along its left shore as it flows northwest along the Sacred Valley. Following the trail along a flat terrain, we arrive in Miskay (2800m/9184ft), to then ascend and finally see, from the tallest part of an overlook, the impressive Inca city of Llactapata (2650m/8692ft). We continue trekking along the valley created by the Kusichaca River, gradually climbing for about five hours until we reach the community of Wayllabamba (3000m/9840ft), where we set our first camp. All along the way we enjoy spectacular views of the Vilcanota ridge on the opposite side of the Urubamba River, where the impressive Veronica peak reigns at 5832 meters above sea level. Not to mention the diversity of wild flora and fauna that can be found all along the valley.

Meals
B, L, D
Total distance
12 km (7,47 miles)
Estimated time
5-6 hours
Maximum altitude point
3,000 m (9,840 ft)
Campsite altitude
3,000 m (9,840 ft)

Day 2 Wayllabamba to Pacaymayo

We wake up at around 6:00 am and after breakfast, we begin the most difficult part of the trek, which consists of an abrupt and steep ascent that stretches for 9 km. Along this climb, the landscape changes from sierra to puna (a dry and high area with little vegetation). On the way to the first mountain pass, the Abra Warmihuañusca (Dead Woman´s Pass – 4200m/13776ft), we may see domesticated llamas and alpacas grazing on ichu, one of the few plants that grow at high altitude. We also cross an area of the so called cloud forest, which is the habitat for many different kinds of birds like hummingbirds and sparrows, and the Andean bear, which is also called the Spectacled Bear (Tremarctus Ornatus). We advise that on this day specially, your daypack is well stocked with candies, chocolates and coca leaves that will keep your sugar level high, and help with altitude sickness. Immediately after the pass, we descend into the Pacaymayo valley (3600m/11808ft), where we camp after approximately 7h of hiking.

Meals
B, L, D
Total distance
11 km (6,84 miles)
Estimated time
6-7 hours
Maximum altitude point
4,200 m (13,776 ft)
Campsite altitude
3,500 m (11,480 ft)

Day 3 Pacaymayo to Wiñaywayna

This day is the longest but also the most impressive and the most interesting, due the number of archaeological sites and the lush cloud forest area that we cross, so rich in Andean flora and fauna. From Pacaymayo we climb to the second pass, the Abra Runkurakay (3970m/13022ft). Halfway up, we stop to visit the archaeological complex with the same name. This site, located at 3800m/12464ft, consists of a small oval structure that is believed to have served the purpose of a watchtower. After going over the pass, we descend towards Yanacocha (Black Lagoon) and enter the cloud forest to finally arrive at Sayacmarca (3624m/11887ft). This is a beautiful complex made up of a semicircular construction, enclosures at different levels, narrow streets, liturgical fountains, patios and irrigation canals. Continuing up an easy climb, we arrive at the third pass, the Abra Phuyupatamarca (3700m/12136ft). Along this climb we can appreciate the magnitude of the Incas´ ancient craft, by walking along paths semi-detached from the mountain, and seeing rocks that fill up ravines in perfect order, saving the trail from the multileveled Andean geography. We go through an Inca tunnel to later arrive at the aforementioned pass and down to the complex of the same name. This is one of the most complete and best-preserved archaeological complexes along the Inca Trail to Machupicchu, and is located on the highest point of a mountain. Curiously, Phuyupatamarca means ¨town over the clouds¨. From above, one can observe a sophisticated sacred complex made up of water fountains with solid foundations, and also impressive views of the Urubamba River valley. We continue our trek down the long descending stone steps that lead us to Wiñaywayna (2650m/8692ft), an impressive Inca complex made up of an agricultural center with numerous terraces, a religious sector and an urban sector, close to which our camp is located. After visiting the impressive archaeological site, we enjoy our farewell dinner at our camp.

Meals
B, L, D
Total distance
16 km (9,94 miles)
Estimated time
8 hours
Maximum altitude point
3,900 m (12,792 ft)
Campsite altitude
2,650 m (8,692 ft)

Day 4 Wiñaywayna to Machupicchu

On this fourth and last day we get up at 4.00 am to leave Wiñaywayna an hour later and climb to the Intipunku, or The Sun Gate. This will take an hour of hiking along a trail of flat stones on the edges of cliffs in highland jungle. From this fabulous spot, we may see the sunrise over the sacred citadel of Machupicchu. From Intipunku we descend into Machupicchu, and 40 minutes later we enter the citadel from the highest point through the ¨House of the Guardians¨. We then descend to the control point where we register ourselves and leave our backpacks. We immediately begin a complete guided tour of the Inca citadel that will take approximately two hours. You will then have free time to walk around, climb the Huaynapicchu Mountain, where one can experience spectacular views of all of Machupicchu, the valleys and mountains that surround it (please note that there are only 400 visitors allowed per day), visit the Temple of the Moon or the impressive Inca Bridge. In the afternoon, we meet in the town of Aguas Calientes where, if you like, you can visit and relax in its hot springs. From here we take the train back to the city of Cusco, where we arrive after nightfall.

Meals
B
Total distance
4 km (2,49 miles)
Estimated time
2 hours
Maximum altitude point
2,700 m (8,829 ft)

* Departure and arrival times are approximated.
** Campsites are subject to change according to the designation of the governmental institution regulating the use of the Inca Trail, as well as to our guide’s criteria and the group progress

Difficulty

Challenging

Price information

Price per person 2014 - Standard Group Service Adult

  • US$ 702.00

Available discounts (these discounts are not cumulative)

  • Students: US$ 40.00 (students require a valid International Student Identity Card. Please note that Youth Travel Cards are not valid)
  • Teenagers: US$ 40.00 (up to 16 years of age, passport copy required for all bookings)
  • Children: US$ 80.00 (up to 7 years of age, passport copy required for all bookings)

Additional discounts (that may be added to the above-mentioned)

  • SAE: 5% on full program price (valid South American Explorers Club membership card required). This discount may not be applicable in case a promotional price is offered
  • Early bookings: 5% on full program price for all bookings confirmed at least 6 months in advance. This discount may not be applicable in case a promotional price is offered
Departure dates

Fixed departures are available along the year. Exception: one-month closing period of all Inca Trail routes in February. Please contact us to check departures to alternatives routes.

All Inca Trail departures are subject to government space availability, please check the following website: Ministerio de Cultura > Consultas > Centro Arqueológico: please select Camino Inca > Please select year and month.

We have the following fixed departures dates scheduled:

2014

  • Oct1, 4, 8, 11, 15, 18, 22, 25, 29
  • Nov1, 5, 12, 19, 26
  • Dec3, 10, 17, 20, 27

Groups may be confirmed on alternative dates to the ones stated provided a minimum group size of 6 passengers is reached upon booking and Inca Trail spaces are available.

Inca Trail important notice

According to the Resolution #002-2004-UGM-CD, published in El Peruano on Nov 12, 2004, modifying chapter III of the Inca Trail Regulation which refers to Inca Trail space bookings, bookings will only be guaranteed by the governmental institutions when providing full names, nationalities and passport numbers of passengers, and when having paid the full amount of passengers and staff (cook and team of porters) entrance fees.

THEREFORE:

  • ENIGMA Adventure Tour Operator will guarantee the spaces booked provided:
    1. The booking has been first confirmed by our Reservation Department by e-mail, this meaning that spaces are available on the Inca Trail for the requested date at the moment of the booking.
    2. The full passenger data have been provided and the required deposit has been paid for.
  • Since the Inca Trail has a maximum allowance of 500 people per day (including passengers and agency staff), we strongly recommend to make your bookings as much in advance as possible to make sure you will find spaces on the desired departure date. We are already receiving bookings for departures scheduled as far as one year prior to the trek departure date, so if you wish to travel with us to the Inca Trail, please make sure to confirm your booking as soon as possible. Otherwise, we have also available alternative routes of equally awesome beauty and interest to offer to you.

VERY IMPORTANT:

  • The following client information is requested for any Inca Trail booking:
    1. Complete names and surnames
    2. Nationality
    3. Passport number
    4. Date of Birth
    5. Gender

The exact information provided by you will be submitted to the governmental institution in charge of regulating the access to the Inca Trail and will be included in the official permit to enter the Inca Trail on the requested date. Should there be any change in the above-mentioned data (ie. New passport number), we kindly request you to inform the Reservation Department at ENIGMA Adventure Tour Operator via email as soon as possible. The government reserves the right not to allow the entry to any visitor whose data are not the exact ones as those in the official permit. ENIGMA Adventure Tour Operator excludes any responsibility for a no entry in case the passenger information has changed without prior notice to us.

Group size

Maximum 12, no minimum required

What is included
  • Pre-departure briefing
  • Collection from your hotel in the morning and transfer in private transport to km.82 (starting point of the trail)
  • Inca Trail and Machupicchu entrance fee
  • Personal tents: 2 people in each 4-people-capacity tent, to allow for higher comfort and a safe keeping of backpacks. Our tents are 3-season, highly maintained to ensure an excellent performance in field. Eureka Timberline 4 Outfitter tents are employed when double accommodation is requested and Eureka Timberline 2XT for single travelers
  • One foamy sleeping pad per person
  • Dining tent with tables and chairs
  • Kitchen tent
  • Toilet tent with bio-degradable toilet facilities (only if assigned campsites do not have toilets)
  • English speaking professional and official tourist guide (2 guides for groups of over 8 people)
  • Chef and cooking equipment
  • Porters (to carry tents, food and cooking equipment)
  • Accommodation for all our staff
  • Meals (04B, 03L, 03D + daily morning snack + daily tea service except last day). Vegetarian or special menus are available at no extra cost
  • One textile snack bag per person, to avoid the usage of plastic bags that contaminate our environment
  • Filtered boiled water from lunch time on 1st day onwards
  • Bio-degradable personal hand soaps
  • Bio-degradable dishwashing detergents used by our kitchen staff
  • Others: hot water every morning and evening for washing purposes / boiled water to fill in your water bottle every morning and night, and at lunch time if requested with enough time ahead
  • First-aid kit including emergency oxygen bottle
  • Bus ticket from Machupicchu ruins down to the village of Aguas Calientes
  • Train ticket from Aguas Calientes to Cusco (Expedition service). Should there be no train tickets available in the direct route Aguas Calientes – Cusco, a train ticket Aguas Calientes – Sacred Valley with an additional private transportation from the Sacred Valley to your hotel in Cusco will be provided
  • Transfer train station-hotel included only if returning on day 4
  • 24-h guest service: please ask for the emergency number available during your time of visit
What is not included
  • Lunch and dinner on the last day: after the guided tour at Machupicchu, you can enjoy free time to further visit the ruins and choose to have lunch either in Machupicchu or in Aguas Calientes at your own expense. Arrival in Cusco is estimated after nightfall, dinner being at your own expense too
  • Visit to the hot springs in Aguas Calientes: a relaxing way to end-up the 4-day trek while you’re awaiting the return train to Cusco, only 10 minutes from the village center, entrance fee is s/10.00 (Peruvian Soles). Towels can be hired in Aguas Calientes
  • Huayna Picchu entrance fee: if you would like to climb this mountain a new entrance fee applies (S/.160.00 Peruvian Nuevos Soles)
  • Tips: please note that our agency staff is well paid so please feel free to tip or not as you wish
What we recommend that you bring
  • A backpack with a change of clothes for the whole period of the trek
  • Rain gear (jacket and pants if available) or rain poncho (plastic ponchos can be purchased in Cusco)
  • Strong footwear, waterproof trekking boots recommended
  • Sandals or jogging shoes for a higher comfort while at camp
  • Warm clothes, including jacket, fleeces. Thermal clothing is also recommended, especially for sleeping
  • Sleeping bag (please inform our Reservations Department if you wish to book this extra service at the moment of your booking)
  • Sleeping pad: will be provided by us but is to be carried by you
  • Flashlight/headlamp and batteries
  • Camera and batteries (batteries consume more quickly under cold conditions)
  • Hat or cap to protect you from the sun, rain and cold
  • Sun block
  • After-sun cream or hydrating cream for face and body
  • Insect repellent – minimum recommended 20% DEET – no malaria risk has been reported
  • Handkerchiefs
  • Toilet paper
  • Snacks: biscuits, energy bars, chocolate, raw fruits, muesli, etc. Please note that we do provide a daily morning snack and our meal service is very complete and well supplied. This recommendation applies for all clients being used to a specific snack, as it may happen that it is not included in our selection
  • Water container and water for the first morning. Important notice: plastic water bottles are no longer allowed into the Inca Trail. Plastic water containers (ie. Nalgene) or metal ones are recommended
  • Optionally: water- sterilizing tablets in case you pick up water from streams or rivers along the route. Otherwise, we provide filtered boiled water, which is safe to drink and has not reported any health problem so far
  • Small towel
  • Swimsuit (if you wish to go to the hot springs in Aguas Calientes)
  • Cash in soles and/or US$
  • Original passport
  • Original International Student Identity Card (in case you have applied for a student discount)
  • Optional: walking sticks or poles (rubber covers required in order not to damage the Inca Trail)
Optional services to be hired
  • An extra porter to carry your personal items: US$ 145.00 / 4 days. A porter can carry up to 18 kg, which should be enough for 2 people
  • An extra hotel night in Aguas Calientes can be booked for you at an additional cost depending on the hotel you choose. Please note that if you wish to visit Machupicchu again the following day, the additional cost of the entrance fee is not included
  • Vistadome Service train (Superior) instead of the Expedition one (Tourist train), at an additional cost of US$ 12.00 per person. (*) Pls note that our guide travels back to Cusco in the Expedition train in all group services, so if you wish to book this extra service, you will not be accompanied by our guide
  • Hiram Bingham Luxury Orient Express train instead of the Expedition one (Tourist train), at an additional cost of US$ 315.00 per person. This train departs Aguas Calientes at 5.50pm and includes a gourmet dinner and animation on board, with an estimated arrival time to Poroy train station at 9.16pm. (*** Peru Rail has announced that its Hiram Bingham Service will only be running until the Sacred Valley / Urubamba from January through to May 31st, 2014. In this case, the train would be arriving in Urubamba at 8.31pm, an early dinner would be served on board and a transport from Urubamba back to your hotel would be provided). Pls note that our guide travels back to Cusco in the Expedition train in all group services, so if you wish to book this extra service, you will not be accompanied by our guide
  • Sleeping bag rent: US$ 20.00 / 4 days. Our sleeping bags are –18ºC-comfort (0ºF) and mummy form and include a sleeping liner. They are cleaned after every use and have a maximum usage of 30 trips
  • Therm-a-rest inflatable sleeping pad rent: US$ 20.00 / 4 days
  • Massage sessions: US$60.00 per 1-hour session (US$50.00 per session if at least 2 sessions are booked). Our massage therapists have the highest recognition in Cusco and offer the following treatments: relaxing massage, stress-relieving massage, spinal column massage, energizing massage, Inca massage, altitude problems, aroma therapy, therapy with honey, therapy with glass, therapy with stones, foot reflexology, shiatzu, reiki and puddle of flowering. We recommend massage sessions before and after your trekking program. Services are at the hotel and are only available in Cusco.
Appropriate clothing along the Inca Trail

Hiking pants and T-shirts are recommended during the day, complemented by sweaters, fleeces and waterproof jackets. It is very convenient to have light raingear available in the daypack (rain poncho or jacket and/or rain pants) as the weather changes easily and rains can suddenly occur. At night, warm clothing is required in the first two campsites, down jackets can be useful, otherwise a fleece and a jacket. During the third day (if sunny) and in Machupicchu, convertible hiking pants are useful, as can be switched into shorts if necessary. Machupicchu has a warm climate, getting only cold at night. The rest of necessary implements are included in the “What we recommend that you bring” list.

Climate

Cusco’s climate is divided into two differentiated seasons: the rainy season, from November to April (the heaviest rainfalls occurring usually between January – March); and the dry season, from May to October. The dry season is colder, so temperatures can drop to below 0 degrees at night.

Along the Inca Trail, temperatures range from 15-20ºC during the day if it’s sunny, to 05-10ºC during the day if not sunny or 0-05ºC at night in the first 2 campsites. At Wiñaywayna and Machupicchu, at lower altitude, temperatures are usually warmer though warm clothes are still recommended at night.

Why choose ENIGMA
  • Because all our treks are only and strictly operated by Enigma and its very professional staff. Other agents claiming daily departures operate their treks jointly with other companies in service rotation. Hence, you book a departure with tour operator A, which risks to be finally operated by tour operator B without you knowing. ENIGMA has a quality of service and a high reputation, which is only possible by ensuring that only ENIGMA staff operates ENIGMA treks. Even if we only have a single traveler for a set departure date, this will be operated by us.
  • Because we have and can prove an excellent treatment to our staff, including chefs, porters and wranglers. ENIGMA not only complies with the Porter Law and Regulation, but our wages are over the minimum requested by law and above the average paid by most of the tour operators, all our staff eats well and more than enough, they are provided with sleeping bags, thermal clothes, sleeping tents, trekking boots, thick rain ponchos, harnesses and lumbar support for their duty on field. Most importantly, they have a program ensuring them a minimum number of departures per month and hence, a minimum income per month as well.
  • Because we are very careful to choose the best guides for each group. About 80% of our guides work exclusively for ENIGMA and are highly trained, have excellent language proficiency and communication skills and are regularly evaluated by the service reports each guest fills in after each service. We have special guides for special requests (ornithology, history and archaeology, flora and fauna and also generalist guides). All our guides have been trained in advanced first aid by the Sierra Nevada Outdoor Education / Wilderness USA. We also have guides proficient in several languages besides English and Spanish, including French, Italian, German, Chinese and Japanese. In all of our treks, not only on the Inca Trail, there will be a guide for every 8 guests with one of them being the head guide. This ensures a higher safety and attention to guests versus other operators.
  • Because we have one of the best equipment in field, renewed every year, employing excellent brand and performance tents, surgical steel vaiselle for best hygiene, best water filters, therm-a-rest inflatable sleeping pads, orthopaedical foamy three-level sleeping pads, among others.
  • Because we have one of the best meal services in field in the area: our chefs have been trained by several institutes in Lima, Cusco and also by chefs coming from the NY Culinary Institute. They have learned the HACCP method and their operation ensures maximum hygiene. Above all, be prepared to not only have a superb trekking experience but also a culinary one, including generous and delicious breakfasts, snacks, lunches, tea services and dinners that we can adapt to your very specific requests. Our menus include a variety of Peruvian and international food and also cater for vegetarian, vegan and special dietary requests (Atkins, Gluten-free, etc), all at no extra cost. ENIGMA is recognized for its gourmet meals, the quantity and quality of food, as well as for its outstanding menu design. This is another factor for a higher price as we take natural ingredients on the treks and prepare them in the field, we do not take prepared low quality food, the meals being an added experience in all of our programs.
  • Because ENIGMA’s responsible operation makes sure to cause a low impact on the environment of the natural protected areas where it runs. We train all our staff in our environment policy and, for example, ENIGMA is so far the only Inca Trail Official Operator to run a yearly Inca Trail Clean-Up.
  • Because we pay legal taxes (19% IGV or consumption tax) on all services contributing to the country’s growth and development. Further to this, we pay a 30% tax on all earnings. There are many tour operators who do not pay taxes and do not declare neither their sales nor most of their earnings, or declare them with a lower value, giving them this the possibility of lowering their prices through what to our eyes is an unloyal competition. Our policy will never be not to declare taxes.
  • Because all of our Group Services have a maximum group size of 12, whereas most tour operators work with a maximum of 16 on the Inca Trail, since this is the authorized by law, or even higher on other routes. We have established 12 as a maximum since this increases the quality of our service, as there are definitely spots along the treks where being 16 makes it impossible to provide a personalized service and explanation.
  • Also, our excellent treatment to our staff is not reduced in the low season: porter wages are maintained, same as guide fees, which is something highly appreciated by our staff, since some operators prefer to decrease prices and wages as they know the porters, guides and chefs do not have as many demand for work as in the high season. We have our own staff which is exclusive and do not like abusing in this way since, basically, the work they do and the quality of performance we demand has to be the same in the sunny or rainy season, whether you book ahead or in the last minute.
  • Finally, because all in all and due to all of the above, we have very highly satisfied guests, as our numerous testimonials prove. In our Testimonials section of our website you may find reports dating from 2003 (when we started our operation) to today. The original reports are available at our office in Cusco.

We are aware other operators may offer the Inca Trail or other programs at a lower price. This does not mean they are offering the same program at a lower price: the level of service will not be the same. We understand price is definitely an issue but we kindly request our potential guests and clients to choose a responsible tour operator as otherwise, you risk to be indirectly promoting the exploitation of rural communities and the growth of informal and illegal operators that do not build on the country’s development and growth.

How to make a booking

If you would like to make a reservation for this program, please go directly to the Booking Online section of this website.

  1. Once you have chosen your tour, please read the Booking Terms & Conditions, as your booking is subject to these terms.
  2. Then fill out and submit the Reservation Form that you will find in the Booking Online section of this website.
  3. In a maximum of two working days, you will receive an email from one of our travel consultants confirming or denying your booking.
  4. In case your reservation is confirmed, a money deposit will be requested to secure your reservation.
  5. Once we confirm the deposit reception, your booking is confirmed. A Service Confirmation Form will be sent to you including all the details of your program.

In case you have any doubts, queries or require additional information, please contact us, we will be very glad to assist you. Your request will be answered by return mail within a maximum of 2 working days.

Booking terms & conditions

Booking Procedures

Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once ENIGMA receives your booking form and deposit, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by ENIGMA.

Payment / Deposit

An appropriate deposit per person for the chosen program is requested at the moment of the booking. This deposit is non-refundable in case of cancellation by the client. The balance of the program has to be paid prior to departure in a date that will vary according to the program that you are booking and the indications that you will receive from your travel consultant.

Cancellation by Us

ENIGMA reserves the right to cancel a program in case any of the following circumstances occur:

Client’s failure to pay the due balance of 60 or 20 days (according the booked program) prior to the departure date. In this case, the client will not have any right for the deposit refund.

Force majeure: Impossibility to operate the program due to unusual or unforeseen circumstances outside ENIGMA’s control. Ie. Delays in departures on travel arrangements caused by technical problems, weather conditions, over-booking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations altering the itinerary, the duration of the time spent in a city or even omitting a city or part of the itinerary due to the local situation. In such cases, ENIGMA will propose viable solutions to operate the program or comparable travel arrangements. If any of the circumstances listed above occur during the course of the tour, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements but changes may occur. If they are significant we shall, if possible, inform you before the departure date.

Again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the client. Please note that ENIGMA will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour, this including international tickets, used mileage awards and fees, cost of visas, immunizations, shots, among others.

Alterations by You

If the client requests any amendments to the initial travel arrangements once a booking is confirmed, no amendment fee will be payable unless the program changes its nature significantly. Upon request of additional services such as train tickets, domestic airfare, etc., ENIGMA will charge an additional $30.00 for each solicited service. If due to the amendment, ENIGMA should have to assume significant communication charges or other expenses, these would be payable by the client. If amendments are requested after the commencement of the tour, ENIGMA will do its best to implement them, but we cannot guarantee that it will be possible. In the event of such an amendment being made, the client will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by ENIGMA in attempting to secure any revised arrangement.

Cancellation by You

In case of cancellation by the client, this should be notified to ENIGMA in writing. Please note that the program deposit is non-refundable. Such notification will only be deemed to have been given on receipt of your letter or e-mail, since we can only act on receipt. Please state the reason for cancellation as you may be covered by your insurance policy.

For Custom Programs:

If notification of cancellation is received more than 60 days before the departure, the client will only lose the deposit. For notifications received within 60 days of departure, cancellation charges are as follows:

60 to 31 Days: 50% of program price
30 to 16 Days: 75% of program price
15 to the Day of Departure 100% of program price

For Treks and Expeditions:

If notification of cancellation is received more than 30 days before the departure, the client will only lose the deposit. For notifications received within 30 days of departure, cancellation charges are as follows:

30 to 16 Days: 75% of program price
15 to the Day of Departure 100% of program price

For all cancellations within 30 days of departure, the unused trek permit will be returned as well as the return train ticket from Aguas Calientes to Cusco and the bus tickets from Machu Picchu to Cusco. Clients may be able to re-use the tickets by presenting them to the respective authorities and paying an additional amount, which varies depending on the ticket.

Cancellations received Fridays for program departures that weekend (Saturday, Sunday or Monday) will be treated as day of departure cancellation. We cannot give any allowance or refund for meals, rooms, excursions, etc. not taken, when these are included in the price of the tour. No refund can be made on lost, mislaid or destroyed travel tickets or vouchers. There will be no refunds made for cancelled or unused services whatsoever.

Any reimbursement expenses derived from a cancellation by you will not be assumed by ENIGMA.

Acceptance of Risk

Some of ENIGMA’s itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks. The client excludes ENIGMA from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other.

Authority on Tour

At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group.

The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.

Travel Documents

It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.

Responsibility

The company shall not be liable for any damage or loss if the failure to carry out the contract is:

1. Attributable to the client
2. Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
3. Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised. The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, strikes, war, civil disturbances, natural disasters, government actions, mechanical failures or any acts of God, among others. The client accepts to assume all extra costs derived by any of these factors.

ENIGMA directly operates part of the services included in a program but also makes arrangements with airlines, hotels and other independent parties to provide you with the travel services you purchase. We do take all reasonable steps to ensure that organizations providing services maintain our quality standards. However, these parties are independent suppliers over whom we have no direct full control.

ENIGMA can therefore not accept liability for negligence of the staff of these organizations. The participant waives any claim against ENIGMA for any damage to or loss of property, injury or death due to any act or negligence of any airlines, surface transportation company, hotels or any person rendering any of the services or accommodations included.

ENIGMA cannot be held responsible for any claim, losses, damages or delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing the services. In the event of any service being withdrawn by any of our suppliers, ENIGMA shall have no responsibility beyond refunding all monies paid by the participant for that service.

When you travel with an airline, the conditions of carriage of that airline will apply. These conditions are the subject of international agreements and may limit or exclude liability. ENIGMA is not liable for any expenses or consequences resulting from flight delays, cancellations or missed connections, and such expenses shall be borne by the client.

Claims and Complaints

If a client has a complaint against the company the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.

Venue for all claims or disputes shall be exclusively in Cusco, Peru, whose courts, using Peruvian Law, shall have exclusive jurisdiction. Damage claims against ENIGMA shall be limited to the value of the particular item in dispute.

Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or expense including loss of profits.

ENIGMA assumes responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of ENIGMA or any independent travel agent.

Payment for reservations on any ENIGMA program or tour shall constitute consent to all the provisions in the Booking Terms & Conditions set out herein and is binding on all tour and travel participants.