When guests arrive in Peru, in addition to meeting their guides, they will be contacted by an assigned personal concierge who is the key operations person monitoring their file behind the scenes. Concierges are available 24/7.
For emergency cases that need immediate attention, Enigma provides 24-hour emergency contact numbers.
Finally, we report as frequently as you request or when relevant – both to let you know when all goes well and what guests are enjoying as well as to inform you of any modifications to the program or unforeseen events that may have occurred. Once guests leave the country, we send you a final report on the overall impression of the trip, which gathers the feedback from our guides, concierge, drivers and Operations Manager.