Services
What our services include
PRE-ARRIVAL MATERIAL
Word or PDF itineraries
Virtual online itinerary programs with pictures and map
Extensive pre-arrival information (including key information on Peru, health & safety, what to bring and more)
A list of our favorite restaurants & shopping recommendations
GROUND HANDLING
Airport transfers
VIP meet & greet at Lima airport
Enigma’s selected and excellently trained guides, experts and leaders
Enigma’s 24/7 dedicated concierges
Private tours & customized excursions
Signature Experiences
Regular and Special Permits (subject to law and availability)
Additional Services: security & bodyguards, nannies, photographers, etc.
HOTELS & RESTAURANTS
Hand-selected hotel recommendations and bookings
Special in-room gifts
Restaurant bookings & pre-payments
AIR, CRUISE & TRAIN TRAVEL
Domestic flight bookings
Online check-in for domestic flights
Private plane charters
Private helicopter charters
Booking and ticketing for cruises
Cruise charter
Booking and ticketing for train journeys
Train charter
SPECIAL INTEREST TRAVEL
Custom design of special-interest journeys and experiences
Country and local specialized experts and tour leaders
Local contacts for specific purposes
Interactive meetings with selected local personalities
Fields of interest we have worked in: gastronomy, pisco, chocolate, coffee, art, architecture, textiles, birding, archaeology, photography, special wildlife projects, endangered species, shopping and fashion, surfing, spirituality, wellness, ayahuasca, ancient traditions, astrology, communities, anthropology, active sports, biology, sustainability, fair trade, ancient history and cultures, contemporary history
CORPORATE & MICE
Corporate & business travel
Special events for MICE groups
BRANDING
White-labeling of materials and on-ground services
COMMUNICATION & REPORTING
24-Hour in-country emergency contact
Constant reporting on status of guests’ journeys
INSURANCE
USD 2-million civil responsibility insurance coverage
In-country medical insurance policy covering COVID, including attention in best country private clinics
(*) Some of the detailed services are only available for clients booking a full Enigma-operated journey in Peru and/or for agents working exclusively with Enigma in Peru.
