Custom Journeys

“The level of detail and follow through by everyone involved in our adventure (down to the driver of the van, Pablo who we were with for 5 days) was exceptional. We were always picked up on time, had someone waiting for us where and when they said they would be there, spoke good English, and were exceptionally helpful. They really acted like they enjoyed what they were doing vs it just being a job. This sounds like basic 101 and something all agencies should provide, but if any of this did not work perfectly, it would have created additional stress on my wife and I (and since a private tour, with no one to commiserate with). So kudos to Enigma on an exceptional organization.

Our guide for the longest time period we were in Peru, Nilo, was beyond exceptional. We could only hope that a future trip, we could have someone as good as Nilo.

What made him great?
To think about having a walking stick available for my wife over uneven surfaces.
To make sure our hands were sanitized each time we returned to the van.

Understanding our speed (we move a little slower with my wife’s knees having been replaced several years ago) and interest in what he was talking about and his pace of moving us around. He could tell when we were getting tired and didn’t feel like he had to rush us.

His never forgetting anything we asked for or about. Example: We had a challenge at our hotel, with communicating with the front desk in picking us up in a golf cart since we were a significant distance from the main area and restaurant. When I called, the person did not know what I was talking about, to be “picked up at our Casita” despite them offering it. It was a communication issue. Nilo jumped on it and made it right (and this was related to the hotel stay, not what was under his control).

Further, despite that Nilo would travel home every night (1-2 hours each way) after finishing with us, we never felt that he was rushing us, despite our moving a little slower, or the flight delays, etc.

The van we were in (and all of the transportation) was top notch. Roomy and relaxing. Not jammed into the back seat of a sedan. The hotels we stayed at were all top notch, and we received upgrades in all of them. I wouldn’t change any of them.

The scenery, history and awesomeness in all of it (especially Machu Picchu) was a dream come true. And the service was top notch all around. We knew that we were paying a large amount for this trip; and we really felt like we got what we paid for. A fully escorted, all-encompassing trip and that we didn’t have to do much thinking about any of the logistics.”

Mr. Oliver Spalding / USA
Lima – Sacred Valley – Short Inca Trail 12D/11N

“Well we are just sitting at the airport waiting to leave to fly to Chile and I wanted to quickly say thank you SO SO MUCH for organising such a wonderful tour for us!

It was simply one of the best experiences of our lives and your suggestions and organising were perfect.

I have to say Nilo our tour guide was absolutely the best person we could have had – hid beneath his charm and fun character is an amazing knowledge and passion for Peru and it’s people which was truly captivating – we cannot wait to return…!”

Mr. Steve Lake & Mr. Martin Wilkes/ Australia
Lima – Valley – Lares Trek – Machupicchu – Cusco 9D/8N

“It is hard to express just how perfect our trip was. I don’t know if I’ll be able to travel any other way now! Everything you recommended and put together for our itinerary was ideal. Our highlights were the train ride, cooking and pisco class, the Sacred Valley and our wonderful driver and guide, and every restaurant you personally recommended.

This trip would not have been possible without you! My dad had always dreamed of going to Machu Picchu, and while he wasn’t with us physically, we know he was with us in spirit. Thank you for facilitating a trip of a lifetime!”

De la Vega Tovar Family / USA
Lima – Sacred Valley – Machupicchu – Cusco – Lima 9D/8N

“I wanted to Express my thanks to Enigma, our guide Julio and our driver Juan Pablo. They were both fantastic! We had an amazing time in Peru! Everything was exceptional. We enjoyed our visit with a local family, the beautiful countryside, Machu Picchu, our meeting with the shaman, and our tour of Cusco! We were so lucky to see and enjoy the festival of Corpus Christi!

As you may know, my husband was having some health issues while we were there. We thought it was altitude sickness but it turns out that he had pneumonia. He’s much better now. I’d like to extend my sincerest thanks to Julio and Juan Pablo for their help and compassion for him.”

Mrs & Mr Grossman / USA
Lima – Sacred Valley – Cusco 6D/5N

“We had a wonderful time in Peru! We thoroughly enjoyed all of our tours, hikes, hotels and restaurants. Our travel guides and support group were wonderful everywhere we went! The food in Peru is wonderful and we enjoyed all of the restaurants. We particularly enjoyed Edgar in Machu Picchu and Cusco. All of the sites……Ollantaytambo fortress, Maras & Moray and sacred valley biking ,the markets and all hiking were wonderful. The picnic lunch was unique and an amazing setting. The food at the picnic was one of my favorite meals! We loved our walking tour in Cusco with Edgar and our lunch and museum tour with Mirtha in Lima. The Peru environment is beautiful and full of rich history and culture.”

Mrs. Sarah Woodings / USA
Lima – Valley – Machupicchu – Cusco 7D/6N

“As we all sit in the airport in Lima, we are looking forward to getting home, but will really miss the countries we have visited – especially Peru! The total trip has been an exceptional experience for all of us and we would like to thank both of you and your extended team for making it happen. The accommodations, guided tours and the guides that you chose were terrific. The consistency of the people that we met, either as your direct employees or contracted employees, were all very knowledgeable and provided a consistent high quality of service.”

Mr. John Walker / Canada
Lima – Valley – Inca Trail – Cusco 14D/13N