“The level of detail and follow through by everyone involved in our adventure (down to the driver of the van, Pablo who we were with for 5 days) was exceptional. We were always picked up on time, had someone waiting for us where and when they said they would be there, spoke good English, and were exceptionally helpful. They really acted like they enjoyed what they were doing vs it just being a job. This sounds like basic 101 and something all agencies should provide, but if any of this did not work perfectly, it would have created additional stress on my wife and I (and since a private tour, with no one to commiserate with). So kudos to Enigma on an exceptional organization.

Our guide for the longest time period we were in Peru, Nilo, was beyond exceptional. We could only hope that a future trip, we could have someone as good as Nilo.

What made him great?
To think about having a walking stick available for my wife over uneven surfaces.
To make sure our hands were sanitized each time we returned to the van.

Understanding our speed (we move a little slower with my wife’s knees having been replaced several years ago) and interest in what he was talking about and his pace of moving us around. He could tell when we were getting tired and didn’t feel like he had to rush us.

His never forgetting anything we asked for or about. Example: We had a challenge at our hotel, with communicating with the front desk in picking us up in a golf cart since we were a significant distance from the main area and restaurant. When I called, the person did not know what I was talking about, to be “picked up at our Casita” despite them offering it. It was a communication issue. Nilo jumped on it and made it right (and this was related to the hotel stay, not what was under his control).

Further, despite that Nilo would travel home every night (1-2 hours each way) after finishing with us, we never felt that he was rushing us, despite our moving a little slower, or the flight delays, etc.

The van we were in (and all of the transportation) was top notch. Roomy and relaxing. Not jammed into the back seat of a sedan. The hotels we stayed at were all top notch, and we received upgrades in all of them. I wouldn’t change any of them.

The scenery, history and awesomeness in all of it (especially Machu Picchu) was a dream come true. And the service was top notch all around. We knew that we were paying a large amount for this trip; and we really felt like we got what we paid for. A fully escorted, all-encompassing trip and that we didn’t have to do much thinking about any of the logistics.”

Mr. Oliver Spalding / USA
Lima – Sacred Valley – Short Inca Trail 12D/11N

“Well we are just sitting at the airport waiting to leave to fly to Chile and I wanted to quickly say thank you SO SO MUCH for organising such a wonderful tour for us!

It was simply one of the best experiences of our lives and your suggestions and organising were perfect.

I have to say Nilo our tour guide was absolutely the best person we could have had – hid beneath his charm and fun character is an amazing knowledge and passion for Peru and it’s people which was truly captivating – we cannot wait to return…!”

Mr. Steve Lake & Mr. Martin Wilkes/ Australia
Lima – Valley – Lares Trek – Machupicchu – Cusco 9D/8N