Travel Agents

“We work with many suppliers across the world — I regard Enigma among the very best, both in terms of the quality of the service they provide to our guests, the back-up and assistance whilst guests are travelling and the open and complete communication they have with our sales/operations teams here. They are an outstanding operation that I fully recommend. Moreover, their passion for sharing the very best of Peru, and finding new and different ways of exploring it, allow for a more innovative and differentiated service for our guests. Finally, it’s clear that the level of care comes from a deep personal commitment from everyone in the business.”

CEO & Founder of Travel & Leisure Awarded Luxury International Travel Company PURE Life Experiences member

London / UK – Johannesburg / South Africa

“In the travel industry, it is so important to choose partners whose mission and values align with your own. In Peru, that partner is Silvia Rico and the team at Enigma. Their attention to detail, creativity, and focus on client satisfaction is displayed in each of their customized itineraries — plus their cadre of well-connected insiders and professional guides ensures a flawless client experience on the ground. We are proud to call Enigma our preferred DMC in Peru and look forward to many years of continued collaboration.”

Owner of luxury boutique travel consulting firm Member of the Travel Advisory Board of Travel & Leisure. PURE Life Experiences member

New York / USA

“Enigma is an exceptional DMC (Destination Management Company) with which we are proud to partner. Over the course of our collaboration, business to Peru has grown and thrived. Our clients are constantly impressed by the attentive service and unique touring as executed by the Enigma team, all of whom are dedicated to delivering only the best for our travelers. Their consistency on the ground and willingness to push boundaries in search of the “new” and the “better” has not only made it easy for us to sell the destination… it has also helped instill a sense of mutual trust, which has allowed us to focus on what’s most important: creating the perfect start-to-finish journey for each and every one of our clients.”

Sales Manager of Travel & Leisure World’s Best Awarded Luxury Travel Company PURE Life Experiences & Traveller Made member

Texas / USA

“We have been working with Enigma for several years and our experience with them has been nothing short of fabulous. Silvia and her team have a palpable passion for the work that they do which is evident in the experiences which they craft. Our travelers are consistently amazed at the service they receive on the ground and at the creativity, flexibility and personalization of the itineraries. Enigma takes people deeper into the magic of Peru rather than simply skimming the surface, for which our travelers could not be more grateful.”

President & Founder of Luxury Travel Agency PURE Life Experiences & Traveller Made member

Toronto / Canada

“Since 2013 Enigma in Peru has been our primary Destination Management Company (DMC) within the region. Over the years we have entrusted hundreds of our clients to their expert care and can genuinely affirm that the quality of service they provide is second to none. From the moment we contact Silvia and her team with a new request, they work diligently to craft the perfect program, which results in our clients having the best possible experiences of Peru. From the nimble office staff to the expert guides that interact with our travelers, they are invariably professional, personable, and consistently deliver the highest quality of travel planning arrangements and cultural immersion activities. The Enigma team understands the needs of our discerning clientele, and their demonstrated acumen in western business standards coupled with their intimate knowledge of Peru results in the delivery of the perfect bespoke itineraries, which capture the spirit of the land and cultures of the region. It is an absolute pleasure working with Enigma and I look forward to many more successful years ahead.”

President & Founder of Luxury Tour Operator consistently awarded Conde Nast Top Travel Specialist PURE Life Experiences member

Seattle / USA

“I love working with the team at Enigma. Their knowledge and enthusiasm know no bounds. Nothing is too much trouble for them. Great for clients who want to experience something that bit ‘different’ in the wonderful country of Peru.”

Owner of Luxury Tour Operator PURE Life Experiences & Traveller Made member

London / UK

“We love working with Enigma Peru because we can rely on them to provide the best experiences to our guests. The hotels, communication, and guides are all top notch and consistently receive high rankings. They are a true partner to us, and we appreciate how they are always open to requests and so very easy to work with.”

Sales Manager of Luxury Travel Company including private villa services and customized travel design

Colorado / USA

“Quick to respond with thoughtful, detailed itinerary proposals: working with Enigma makes the process of offering standout luxury trips in Peru to clients all the more seamless. The team communicate clearly and efficiently, always responding to doubts or requests for clarification in a timely fashion. Providing expert knowledge and high-level local support, our clients are able to enjoy exclusive experiences off-the-beaten track as well as in the obvious tourism centres, with the Enigma team consistently suggesting unique ways to make each trip completely bespoke.”

Owner of Luxury Tour Operator PURE Life Experiences member

Norwich / UK

“Upon the return from Peru of yet another set of clients who were absolutely thrilled with their travels, and the care and service provided to them by Enigma throughout their time in the country, I wanted to take a moment to thank you again for all the work that you, and your wonderful staff, are able to consistently provide. As you know, I have been arranging trips for my clients for over 30 years now and work with DMC’s around the globe and am happy to let you know that I truly believe there is no better DMC to be found anywhere!

Ever since beginning to work with Enigma, I have remained consistently impressed with the quality and responsiveness of your office staff who are always happy to deal with any of my requests (no matter how unusual, difficult or petty they may be) with enthusiasm, creativity, and great attention to all the little details that are so important to crafting great experiences for our clients.

And then once the clients have actually arrived in Peru, each and every one of them have been impressed with the deep knowledge and high service standards of all of their guides within the country, and consistently report back to me that they feel that they were in great hands during their travels. And then to complete the circle, the diligent in-trip progress reports that I receive from your office during those trips puts me in a great position when conducting post-trip follow up conversations with my clients.

So again, a big ‘thank you’ to you and all your staff for all that you do, and I look forward to many more years working together!”

President & Founder of Luxury Tour Operator PURE Life Experiences & Traveller Made member

Toronto / Canada

“There are many reasons I like to work with Enigma. It’s a small company like us, Silvia has the passion, the taste, finds great little addresses. They are very, very fast in communication, very responsive and proactive, super helpful, precise. I find them very professional. They know how to adapt to different clients.”

Managing Director of Luxury Tour Operator PURE Life Experiences & Traveller Made member

Switzerland & Belgium

“Enigma really do make selling Peru so easy. They respond to the brief really quickly, ask all the right questions, give absolutely top advice and then deliver the best holiday. I feel 100% confident putting my clients in their capable hands.”

Owner of Luxury Tour Operator PURE Life Experiences

London / UK